Energy & Utilities→
Early warning for customers about to leave
The retention team only saw customers who called to leave. Most never called.
A risk score, with the reason, for every electricity customer — so the team calls before they leave, not after.
30–40%price gap the systems could not see
Energy & Utilities→
Early warning for gas customers before winter
A January gas bill can be five times the summer one. That is when customers leave.
A risk score with reasons for every gas delivery point, so offers go out before the January bill. Tested on a winter it never saw.
18.6%of Italian households switched gas supplier in 2024
